Problems Connecting to Your STC Email?

Microsoft has recently retired Basic Authentication in Exchange. Depending on how you access your email you may or may not have had problems logging into your account. If you are having problems accessing your email, please see the following steps:

• • Open the email client you use to access your STC email.
  • Locate your security settings and search for the “Authentication Method” setting.
  • Change this setting to use “OAuth 2”.
  • Log back into your email client, enter your password, and click “Accept” when prompted to authorize your client to connect to the Microsoft Exchange server.
  • If the authentication fails, try downloading your mail again.
  • If the above steps do not work and you continue to have problems accessing your STC email, remove the account from your email client and re-add it, enabling multifactor authentication if prompted.

Most modern, 3rd party email clients support modern authentication (OAUTH). Examples include (but are not necessarily limited to):

• • Mail app for macOS Mojave 10.14+ (generally, Macs from mid 2012 or newer can run at least macOS Mojave)
  • Mail app (built in) for iOS 11.3.1+ (generally, iPhones from 2013 (5s) or newer can run at least iOS 12)
  • Gmail app for Android
  • Mozilla Thunderbird 78+ for all platforms
  • Note that the native Android mail app does not support modern authentication.
  • For Android users, you must use the Outlook, Gmail, or another app to connect using modern authentication. The Outlook app is highly recommended.

If you continue to have problems after following these instructions, contact us at support@servethecity.net using an email account you do have access to.

For more information on Microsoft’s recent authentication changes, see the following article published by Microsoft:
https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online